Trouble-free ticketing software

Convert emails to support tickets!

Great for Customer Support and IT Help Desk Management. Convert “support emails” to “support tickets”, automagically.

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Testimonials

What They Say about the Helpdesk Software

“Easily converted different department emails to helpdesk tickets and helped us track issues more clearly.”

Arvind Vimal

“We could provide proper support to our customers using this helpdesk software instead of via emails.”

George Xavier

Features

Helpdesk software for all your support needs

Emails to Ticket Creation

Your customers’ emails sent to your specific support department email, are automatically converted into Support Tickets. Your customers can directly request for support from their mobile phone.

Customer Support Portal

We will provide you with 20GB Hosting, 50 Email Accounts and manage the helpdesk software in a stand-alone domain. You staff and customer could use this domain for support tickets management.

Integration with Website

We could integrate this support system with your existing contact form in your website. We will provide the technical support in sending the request from existing contact form to support tickets.

Website Enquiry Tracking

How this software helps your website

• Enquiries made in your website are stored as Support Tickets.
• Your staff could easily reply on those enquiries without having any need to access any email accounts.
• You could have a clear idea of how many enquiries you have.
• You could have a clear overview of what is the progress for each enquiry.
• It supports multiple departments, which means your enquiry could be categorized and saved into correct departments.
• It supports multiple support staff, who could have access to one or many departments.
• Can store enquiries from multiple websites in one place.

Additional Details

Convert incoming emails to Helpdesk Tickets

The helpdesk software has a very unique feature, in which your customers’ emails sent to your specific support department email, are automatically converted into Support Tickets. This would be very useful for most of your customers, who do not have time or access to a computer to access your Customer Support Portal, and then login and request a new support. Now your customers can directly request for support from their iPhone or Blackberry or any email client, and their request would be automatically created as a New Support Ticket. Your department staff or the Support admin would receive notification about the new ticket that was created, with the details about the client, who raised this support ticket.

Customer Support Portal

We will provide you with your own exclusive Dot Com domain for managing the Customer Support Portal. Along with that you would get 50 Email Accounts in each box, 1 GB Hosting for managing the database and support files, and Unlimited Bandwidth for your Customer Support Portal. You don’t have to worry about the hassles of managing a dedicated server or hosting space to manage your customer support portal. We will do that for you, throughout the rental period. And additionally, you even get Unlimited Emails, which you can use for your support services and support staff. We will manage your Support Portal and you need not have any IT personnel to manage this for you.

Predefined Replies

A major portion of any support emails are standard questions that customers ask. Your staff could easily provide them quick responses using our Predefined Replies feature. Predefined Replies lets you set predefined messages that can be inserted into any reply by a single mouse click. Save time and impress your customers with great turn around time. Predefined Replies can be set for one or many departments and would be available in the ticket reply area, for the staff to select and insert it into the reply box. You could create Unlimited Predefined Replies for each of your department. So you don’t have to type the reply. Just select a Predefined Reply from a list and you are done!

Create help desk tickets for IT, support, HR, & more

Simply affordable ticketing software

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Celexsa Technologies Private Limited