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Web-based help desk software
Budget Support Software allows you to manage your support services more efficiently, treating each and every incoming request as a unique, traceable ticket.
Collate support requests sent in via email, through the web or over the phone into a feature-rich help desk solution.
Great for Customer Support and IT Help Desk Management. Convert "support emails"
to "support tickets", automagically.
Customized form fields
You can add multiple levels of dependent custom fields in which you want your contacts to fill in when creating a new ticket or registering.
Smarter support ticket search
Precise search functionality lets you get to the ticket you’re looking for instantly. Search supports smart operators like ticket number, tags, contact name, email, and even custom fields.
Measure your support
View key metrics like number of incoming support emails, response time, and resolution time and make informed decisions with real-time Help Desk reporting. You can also track ticket volume, support quality, and SLA compliance to enhance your support process.
Emails to Ticket Creation
Your customers' emails sent to your specific support department email, are automatically converted into Support Tickets. Your customers can directly request for support from their mobile phone.
Features we can help you with
Convert emails to support tickets!
Great for Customer Support and IT Help Desk Management.
1
Customer Support Portal
We will provide you with 20GB Hosting, 50 Email Accounts and manage the helpdesk software in a stand-alone domain. You staff and customer could use this domain for support tickets management.
2
Support Ticket Software
Software allows you to manage your support services more efficiently, treating each and every incoming request as a unique, traceable ticket.
3
Email Communication for
Faster Support
Leverage the Smart Rules feature from Budget support software help Desk to automate replies to repetitive questions and issues based on pre-defined conditions. This way, you don’t only save time, but you also create time for more important tasks.
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Customer stories
Narayan k - Comtech systems
Managing support queries from our customers has been a whole lot easier since we moved to Budget Support Software. We’re able to assign requests to the right techs and assure customers of a rapid turn around time. I’d recommend Budget Support Software any day.
Anil Udasi - Notebook Express
Have used for supporting my customers to manage their complaints and issues. Find it really useful with the email to ticket conversion feature. It really works good!
Edward sunil joseph - Nanben
It is a very good ticket system, I have used it on my website and it serves a lot. I love the product and support! The time saved processing issues through the ticket system has been huge!
Customer Service Software to Delight and Retain Customers
Over 50,000 businesses around the world trust Budget support software to improve agent productivity, increase customer happiness, and build loyalty. Transform your customer service with the industry's first context-aware help desk.
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