+91 7401 6666 33
Trouble – free ticketing software
Our Features
Customized form fields
You can add multiple levels of dependent custom fields in which you want your contacts to fill in when creating a new ticket or registering.
Smarter support ticket search
Precise search functionality lets you get to the ticket you’re looking for instantly. Search supports smart operators like ticket number, tags, contact name, email, and even custom fields.
Emails to Ticket Creation
Your customers’ emails sent to your specific support department email, are automatically converted into Support Tickets. Your customers can directly request for support from their mobile phone.
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Great for Customer Support and IT Help Desk Management. Convert “support emails”
to “support tickets”, automagically.
Celexsa Technologies
Simply affordable ticketing software
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Measure your support
View key metrics like number of incoming support emails, response time, and resolution time and make informed decisions with real-time Help Desk reporting. You can also track ticket volume, support quality, and SLA compliance to enhance your support process.
Customer Support Portal
- We will provide you with your own exclusive Dot Com domain for managing the Customer Support Portal.
- Along with that you would get 50 Email Accounts in each box, 1 GB Hosting for managing the database and support files, and Unlimited Bandwidth for your Customer Support Portal.
- You don’t have to worry about the hassles of managing a dedicated server or hosting space to manage your customer support portal.
- We will do that for you, throughout the rental period. And additionally, you even get Unlimited Emails, which you can use for your support services and support staff.
- We will manage your Support Portal and you need not have any IT personnel to manage this for you.
predefined replies
A major portion of any support emails are standard questions that customers ask. Your staff could easily provide them quick responses using our Predefined Replies feature. Predefined Replies lets you set predefined messages that can be inserted into any reply by a single mouse click. Save time and impress your customers with great turn around time.
Convert incoming emails to Helpdesk Tickets
The helpdesk software has a very unique feature, in which your customers’ emails sent to your specific support department email, are automatically converted into Support Tickets. This would be very useful for most of your customers, who do not have time or access to a computer to access your Customer Support Portal, and then login and request a new support. Now your customers can directly request for support from their iPhone or Blackberry or any email client, and their request would be automatically created as a New Support Ticket. Your department staff or the Support admin would receive notification about the new ticket that was created, with the details about the client, who raised this support ticket.
Have used for supporting my customers to manage their complaints and issues. Find it really useful with the email to ticket conversion feature. It really works good!
Anil Udasi – Notebook Express
[tcb_logo data-id-d=”2″ data-img-style=”” data-remove-href=”1″ data-alt=””]Location Address
#2/609, Post Office Street Thoraipakkam, OMR Chennai – 600097.
phone number
+91 7401 6666 33
email Address
sales@celexsa.com
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